GOVERNMENT AGENCY MOBILE STRATEGY

Problem

The client comprises of key government services to support the wellbeing of Australians – including health care, social security and child support. As Australians began to rapidly increase their mobile usage, the government agency wanted to develop the future state digital experience for these services.

Solution

To support this experience, a future state concept for the department and their three business units; as well as defining the mobile strategy for the business units to determine the appropriate approach for app and mobile web development.

Benefit

The most appropriate mobile and web experience was identified and ensured that the most efficient solution could be built that met end user requirements.

ROLE

  • Defining the mobile strategy through internal and external research
  • Identifying barriers and opportunities based on existing requirements and platform limitations